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Last updated May 5, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date, guaranteed 30 days free return. All returned items don't have to be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@icefox.com to obtain information. After receiving info, place the item securely in its original packaging and include your proof of purchase, and mail your return to the address we send to you.
Return shipping charges will be paid or reimbursed by us if your item is under 1 year. You need to paid return shipping charges first. Once we get the returns, we will transfer chargers via Paypal in 5 business days.
You need to pay shipping charges if your item exceeded 1 year. The premise of return and exchange is the quality problem.
DHL Hermes shipping method is preferred. The handling time would be 2-3 business days. And no extra charges apply.
REFUNDS
After receiving your return and inspecting the condition & quality of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
Refund requests for the 30-day money-back guarantee to expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired 30-day-return guarantee. For purchases not made directly through icefox's online stores, please contact retailers for refunds.
For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Sainlogic are covered by an extensive warranty, starting from the date of purchase.
icefox's warranty is limited to the country of purchase. The limited warranty is void on items taken outside the country bought initially or shipped directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available. Otherwise, The warehouse will send a new product.
Warranties on all replacements follow the same warranty timeframe of the original defective item or three months after being replaced, whichever is longer. Warranties on products are void after having been refunded.
The following items /conditions cannot be returned or exchanged:
- Action Camera accessories
- secondary returned or exchange is not supported
Please contact us at the customer service number below to arrange a refund or exchange for defective or damaged products.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@icefox.com
